Spare Technology and Sales Joint Meeting Builds Customer Service Cornerstone with Synergy

2025 On 20 August, Nanjing Spare New Materials Co., Ltd. held a joint meeting between the Technology Department and the Sales Department, focusing on the daily work issues, aiming at enhancing customer service effectiveness through strengthening the synergy. In response to the collaboration pain points, the meeting clarified the core improvement direction: the sales department needs to provide the technical department with customer specific requirements, including application scenarios, performance indexes, special working conditions and other details. The technical department needs to improve the relevance and response speed of the programme based on the precise needs. Both sides agreed that clear demand is the key to get twice the result with half the effort, reduce the cost of repeated communication and make technical support more accurate. said that the company will take this meeting as an opportunity to promote the departmental coordination mechanism to the ground, with more efficient services to solidify customer trust and consolidate the competitiveness of the composite materials market.